Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

« Previous Version 9 Current »


Country Committee (CC) CallHub Campaigns

CC-level PhoneBanking Campaign Requests and Templates

Request a CC Campaign

SET UP A CALLHUB PHONEBANKING CAMPAIGN FOR YOUR COUNTRY COMMITTEE

If your CC would like to set up a CallHub campaign to call your local members:

  1. Send an email to the DA IT Team to let them know you'd like to set up a CC CallHub campaign.
    At this email address: callhub-helpdesk@democratsabroad.org 
  2. Review the CC Script Template: TEMPLATE: SCRIPT CC Request Ballot - June 2018
  3. Review the CC Survey Questions and Tags Template: TEMPLATE: CC (Admin) Survey Questions: Request Ballot - June 2018
  4. Then, fill out the CC Campaign Set Up Request Form to let IT know the specifics of your campaign and any special requests.
    Link to On-line Request Form: Request a CC CallHub Campaign

After you submit the Google Form, the DA CallHub setup team will contact you with any questions and to let you know when your CC CallHub campaign has been set up.

Here are some materials you may find useful as well:

☞ /wiki/spaces/gotv2018/pages/6100388780 covering calls made by country (Team) and by volunteer (Agent) since Jan 27.

New CallHub Features

New Features Added to Re-built CallHub Campaigns:

  • Directly call member's mobile phone numbers if available (rather than landlines)
    (After we have run the PhoneTool cleanup process, this greatly increases call throughput rates.)

  • Agents can now see the voter's Voting Address and E-mail for verification in the call script screen

  • Calling Agents can now directly update changes to voter's contact info within the call screen
    => The most important data we want to confirm is E-mail address, Voting State, and Voting ZIP!
    (Updates are captured in a Google sheet for review before being updated in NationBuilder.)

  • Completed Survey questions provide immediate details in the member's record in the NationBuilder database, once the call is complete.

  • DA Members are tagged in NationBuilder with relevant Tags based on the results of the call.
    (See full list of 2018 CallHub Tags below.)

  • Membership managers in your Country should get an e-mail message from NationBuilder with a "... Responded to a Survey" Follow-up message for members who need updates or voting information.
    Member is also set with a Phone Bank Follow-up flag due two-weeks from the date of call.

  • Local CC Leaders can now monitor and follow-up on member questions from within NationBuilder




CC Campaign Set-up Resource pages:

CallHub Tags in NationBuilder – Assigned to Members from CallHub Calls

Tags added to Member's record when Agent completes Survey in CallHub

  • 2018 CHub Ballot Requested
    (voter has indicated they have requested ballot by submitting FPCA)
  • 2018 CHubVerify- Contacted
    (member Answered a call via CallHub)
  • 2018 CHub Email Follow-up Needed
    (Agent indicates that member requested or needs specific information for help in voting from abroad.)
  • 2018 CHubVerify- Update Info 
    (new contact info has been entered into CallHub survey forms, and needs to be updated in NB)
    –> triggered if any new data entered by Agent into member data update forms
  • 2018 CHubVerify- DataCorrect
    (agent selects Survey indicating that Voter Data is Correct as listed)
  • 2018 CHubVerify- Email Verified 
    (member has confirmed that e-mail address is correct via CHub survey response)
  • 2018 CHubVerify- Contact Refused
  • (member does not want to be contacted by DA: set Do Not Contact)
  • 2018 CHubVerify- Delete
    (member should be Deleted from the database)


Previous Call Campaigns and Scripts


CallHub PhoneBanking Agent Caller Training Resources

Training and Help Tips for Calling Agents

  • No labels