WebEx on Windows 8 or 8.1 using "File Sharing" fails

Problem

Older versions of the WebEx Meeting Center program may not support Windows 8 & 8.1 along with some MS Office 2010/2013 file types (e.g. MS Word, Excel, PDF and PowerPoint)

Solution

The current version of WebEx client works. Please uninstall and reinstall the application

or

You can use Application Sharing instead of File Sharing

Notes:

From WebEx Support, May 28, 2014 (Byron) - Re: Windows 8 & 8.1 - file sharing

Please see below known limitations for Windows 8.1 & 8

• Users cannot share Excel files on devices running 32-bit and 64-bit versions of Windows 8 and 8.1 using 32-bit and 64-bit versions of Excel.
• When file sharing Microsoft PowerPoint files in ?Print Driver? mode, some content may not appear. We recommend that you use our standard UCF mode
• Use application sharing, or desktop sharing instead.
• File sharing Word documents for the 32-bit version of Microsoft Office 2010 is not supported. We recommend that you use application sharing or desktop sharing instead.
• You cannot share password-protected PowerPoint 2013 files using the file sharing feature. Use the application sharing or desktop sharing features instead.
• You cannot share Excel 2013 files on Windows 8 and 8.1 using the file sharing feature. Use the application sharing or desktop sharing features instead.
• You cannot share Word 2013 (64-bit) documents on Windows 8 and 8.1 (64-bit) using the file sharing feature. Use the application sharing or desktop sharing features instead

If you have problems sharing files in Windows 8/8.1, please contact the DA WebEx team and we'll help you with the work arounds.

Related articles