New Features Added to Re-built CallHub Campaigns:

• Now Agents can set a CALLBACK disposition to schedule a specific CallBack time when you can call the member at a time that is more convenient for them.  The call will appear in your call queue if you are making calls at that time.
  
  
• Directly call member's mobile phone numbers if available (rather than landlines)
  (After we have run the PhoneTool cleanup process, this greatly increases call throughput rates.)
  
  
• Agents can now see the voter's Voting Address and E-mail for verification in the call script screen
  
  
• Calling Agents can now directly update changes to voter's contact info within the call screen
  => The most important data we want to confirm is E-mail address, Voting State, and Voting ZIP!
  (Updates are captured in a Google sheet for review before being updated in NationBuilder.)
  
  
• Completed Survey questions provide immediate details in the member's record in the NationBuilder database, once the call is complete.
  
  
• DA Members are tagged in NationBuilder with relevant Tags based on the results of the call.
  
  
• Membership managers in your Country should get an e-mail message from NationBuilder with a "... Responded to a Survey" Follow-up message for members who need updates or voting information.
  Member is also set with a Phone Bank Follow-up flag due two-weeks from the date of call.
  
  
• Local CC Leaders can now monitor and follow-up on member questions from within NationBuilder

CallHub Agent Caller Training Resources

Training and Help Tips for Calling Agents